Cancellation, Transfer, and Refund Policy

Revised 6-23-17

All cancellations, transfers, or refunds must be requested in writing and confirmed by Online Training Systems, LLC.


Online Training


Online Course Cancellations/Refunds

Online Training Systems offers a full refund for any incomplete courses within 30 days of enrollment. After 30 days, the student or administrator can request a credit for the future use of other products or services. The full money back guarantee excludes the Paramedic Refresher and EMT Refresher training, which involve a processing fee and are refunded based on how much of the course has been completed, as described in the "Enrollment Agreement" for these courses. The refund also excludes any course books and shipping fees, once items are shipped.


Online Course Transfers

Customers are allowed to transfer to another online course (or from one student to another) at any time before the completion of their training. The following conditions may apply to the transfer based upon the individual circumstance:

  • When transferring an online course from one student to another, all progress will be reset and the new student will need to start the training course from the beginning;
  • When students transfer from a less expensive course to a more expensive course, the student will be required to pay the difference;
  • When students transfer from a more expensive course to a less expensive course, the 30 day refund policy is in effect; and
  • When a student transfers from one online course to another, whenever possible, course completion progress will be transferred as well, but some progress may be lost for content that does not match up, or is not in the new course.

Classroom Training/Testing


Classroom Cancellations/Refunds

If a student is unable to attend a class or testing session for which they have registered, he/she must contact Online Training Systems, LLC in advance to either transfer or cancel the registration.

Online Training Systems, LLC will offer a full refund if the student cancels 15 or more calendar days before the start of the class.

Cancellations received 14 calendar days or less before the start of the class will be charged a fee of 20% of the tuition.


Classroom Transfers

Students are allowed to transfer to another scheduled class or testing session (or from one student to another) 2 business days or more before the start of the class at no charge.

Transfers received 2 business days or less before the start of the class are subject to a rescheduling fee of 10% of the tuition.

All transfers must be made in writing via email and are not considered valid unless the student receives written confirmation from Online Training Systems, LLC. Without written confirmation, the student will be treated as a "Classroom No Show."


Classroom No Shows

Registered students who do not contact us in advance to cancel their registration and do not attend their scheduled class will be charged the entire class fee.


Classroom/Testing Sessions We Cancel

If Online Training Systems, LLC cancels a class or testing session, students will be offered one of the following options:

  • A transfer to a scheduled class of the same course;
  • A transfer to another class of a different course (customers will receive either a refund or pay the difference between the two class fees, if applicable); or
  • A full refund.

Blended Courses

The online and classroom portions of a blended course will be treated as separate components of the course. The respective refund policies are in effect for each component.

Advanced Purchases/Training CDs

Refunds are not allowed on Advance Purchases or Training CDs.